Sunday, May 14, 2006

Where's my seat?

I don't have anything personal against Trenitalia, eventough I'm quite critical about how they operate. I went to Roma with my wife, our son and my mother inlaw to spend the weekend. I had bough our tickets on the Trenitalia website and I requested consecutive seats so we would all be together.

When I was checking for our seats I've realized the tweaking and sickening seating logic Trenitalia has selected. This was the numbering of our seating cluster:

As you can observe it's not the easiest number assignment. For example, if you look at 82 you would expect to find 81 or 83 near it, but no... they decided 88 was a better fit. It took me sometime to understand how the hell 88 landed there... During the trip I've noticed the time people would take to find out their seating number and I realized that most had a similar problem.

Why did Trenitalia decided to assign seat numbers this way? If we map the seats (red line) we can see that the numbers flow to the left/right seat on the opposite row, except on the window seats where it goes to the seat directly in front of it. There's a logic behind it, but it's not immediate to the tired passengers in a hurry to find their seats.

There are so many other easier ways to number the seats. For example:
1. ZIG-ZAG
In this option we would maintain consecutive numbers on the same side of the aisle, with a zig-zag shape.

2. Square
In this option we would still maintain consecutive numbers on the same side of the aisle, with a square shape.

3. Snake
In this option the seats on the same side of the aisle would have consecutive numbers, this is probably the most logical one if we consider that the seating number continues into other rows.


If you travel frequently by train please notice how the seats are numbered and let me know. Let me also know if you find a reason for the numbering option selected by Trenitalia.

2 comments:

Anonymous said...

Very pretty site! Keep working. thnx!
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Sp said...

Hi Miguel! I think you should send your ideas about seats to Trenitalia. I don't think they have ever thought about how odd this is. Ciao!!!